Last updated: October 13, 2026
Thank you for shopping at opiuhg.shop, operated by PINK STOAT LIMITED.
This Return and Refund Policy explains our return procedures, refund arrangements, voluntary 30-day return policy, and statutory withdrawal rights for customers in Germany and Austria.
We aim to provide clear information about returns and refunds while respecting all applicable mandatory consumer protection requirements.
1. Company Information
This online store is operated by:
PINK STOAT LIMITED
Company Registration Number: 7367396
Registered Address:
7 The Boardwalk
Auckland Central, Auckland 1010
New Zealand
Email: support@opiuhg.shop
Telephone: +64 21 768 684
Website: https://www.opiuhg.shop/
2. 14-Day Statutory Right of Withdrawal
Consumers in Germany and Austria generally have the right to withdraw from an eligible distance purchase within 14 days without giving any reason, subject to applicable statutory exceptions.
For a purchase of goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receives the goods.
Where multiple goods are ordered together but delivered separately, the withdrawal period generally begins when the last item is received.
To exercise your right of withdrawal, you must inform us of your decision to withdraw by means of a clear statement.
You may submit your withdrawal request by contacting:
Email: support@opiuhg.shop
Postal Address:
PINK STOAT LIMITED
7 The Boardwalk
Auckland Central, Auckland 1010
New Zealand
You may use the model withdrawal form provided at the end of this policy, but its use is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your withdrawal declaration before the 14-day withdrawal period expires.
You are not required to provide a reason for exercising your statutory right of withdrawal.
3. Effects of Statutory Withdrawal
If you validly withdraw from an eligible purchase, we will reimburse all payments received from you that are required to be reimbursed under applicable law.
This includes the cost of the least expensive standard delivery method offered for your order, where applicable.
If you expressly selected a more expensive delivery method, additional delivery costs beyond the least expensive standard delivery option may not be reimbursed where permitted by law.
Reimbursement will be made without undue delay and no later than 14 days after we receive your withdrawal declaration, subject to any lawful right to withhold reimbursement until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.
For orders paid electronically, reimbursement will generally be made using the original payment method unless otherwise expressly agreed, without imposing refund-related fees on the consumer.
For Cash on Delivery orders, please refer to Section 11.
Nothing in this section restricts mandatory statutory reimbursement rights.
4. Returning Goods After Withdrawal
After notifying us of your decision to withdraw, you must send back or hand over the goods without undue delay and, in any event, no later than 14 days after informing us of your withdrawal.
The deadline is met if you send the goods before the 14-day return period expires.
Please contact us at:
We will provide:
-
Return instructions
-
The applicable return address
-
Information about the return shipping arrangement
-
A prepaid return label or another merchant-paid return shipping arrangement, as applicable
Please do not send products to our registered business address unless we specifically instruct you to do so.
The registered business address is not necessarily the address used for processing product returns.
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by applicable law.
5. Return Shipping Costs
PINK STOAT LIMITED covers return shipping costs for customers in Germany and Austria, including eligible returns requested because the customer has changed their mind.
This applies to:
-
Returns under the statutory 14-day right of withdrawal
-
Eligible returns under our voluntary 30-day return policy
-
Returns of damaged or defective products
-
Returns of incorrect products
-
Returns resulting from an error attributable to us
Customers in Germany and Austria are not required to bear the standard return shipping costs for eligible returns handled through our return procedure.
To arrange a return, please contact:
We will provide the applicable return instructions and a merchant-paid shipping arrangement.
Customers should contact us before arranging their own return shipment so that we can provide the appropriate return procedure.
Any applicable statutory rights remain unaffected.
6. Additional 30-Day Return Policy
In addition to applicable statutory withdrawal rights, we offer a voluntary 30-day return period for eligible products.
Customers in Germany and Austria may request a return within 30 calendar days after receiving their order.
To qualify for a voluntary return, the product should generally:
-
Be in the same condition in which it was received
-
Be unused or unworn, except for handling reasonably necessary to inspect the product
-
Include the original accessories and components supplied with the product
-
Be accompanied by proof of purchase or sufficient order information
Requests for returns involving defective or non-conforming goods will be assessed separately under applicable statutory consumer rights.
For eligible voluntary returns, return shipping costs are covered by PINK STOAT LIMITED.
This voluntary 30-day return policy does not replace, reduce or restrict the statutory 14-day right of withdrawal or other mandatory consumer rights.
7. How to Request a Return
To request a return, please contact our customer service team:
Email: support@opiuhg.shop
Please provide the following information where available:
-
Order number
-
Customer name
-
Contact email address
-
Product you wish to return
-
Whether you are requesting a statutory withdrawal, a voluntary return or assistance with a defective product
You are not required to provide a reason when exercising your statutory right of withdrawal.
After receiving your request, we will provide the applicable return instructions and return address.
For eligible returns in Germany and Austria, we will arrange merchant-paid return shipping.
Do not send products to our registered company address unless specifically instructed to do so.
8. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible at:
Please provide:
-
Your order number
-
A description of the issue
-
Photographs of the product or packaging, where reasonably helpful
We will review the matter and provide an appropriate remedy in accordance with applicable consumer protection law.
Depending on the circumstances, remedies may include:
-
Repair
-
Replacement
-
Refund
-
Other remedies available under applicable law
We cover the necessary return shipping costs for damaged, defective or incorrectly supplied products.
Failure to provide photographs does not automatically exclude statutory consumer rights.
9. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain goods where an exception is provided by applicable law.
Depending on the circumstances, examples may include:
-
Goods made to the consumer's specifications or clearly personalized
-
Sealed goods that are unsuitable for return for reasons of health protection or hygiene where the seal has been removed after delivery
-
Goods that are liable to deteriorate or expire rapidly
-
Other goods or circumstances covered by an applicable statutory exception
Such exceptions apply only where permitted by applicable law.
Any restrictions on our additional voluntary 30-day return policy must not limit mandatory statutory consumer rights.
10. Exchanges
If you wish to exchange an eligible product, please contact:
We will review your request and confirm whether an exchange is available.
If an exchange is unavailable, you may request an eligible return and place a new order separately.
Any applicable statutory remedies for defective or non-conforming goods remain unaffected.
11. Refund Method
Refunds will be processed using a method appropriate to the original payment arrangement and applicable legal requirements.
For orders paid electronically, statutory reimbursements will generally be made using the same payment method used for the original transaction unless otherwise expressly agreed.
For orders paid using Cash on Delivery (COD), payment is collected upon delivery rather than through an electronic checkout transaction.
We may therefore contact you to arrange an appropriate refund method, such as a bank transfer where available and agreed.
We will request only the information reasonably necessary to process the refund.
Customers will not be charged additional fees for statutory reimbursements.
Mandatory statutory reimbursement rights remain unaffected.
12. Refund Processing Time
Statutory Withdrawals
Where the statutory right of withdrawal applies, reimbursement will be made without undue delay and no later than 14 days after we receive your withdrawal declaration, subject to any lawful right to withhold reimbursement until we have received the goods or evidence that they have been sent back, whichever occurs first.
Voluntary 30-Day Returns
For eligible returns made under our additional voluntary 30-day return policy, refunds will generally be processed after the returned product has been received and inspected.
The refund amount will be determined in accordance with the conditions of the voluntary return policy and any applicable mandatory consumer rights.
Once a refund has been processed, the time required for the funds to become available may depend on the payment method or financial institution involved.
For refund inquiries, contact:
13. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
Please include your order number.
Where reasonably possible, we will attempt to cancel the order before dispatch.
If your order has already been dispatched, applicable statutory withdrawal rights and the return procedures described in this policy remain available.
Nothing in this section restricts any statutory right to withdraw from an eligible distance contract.
14. Shipping and Delivery Costs
Available shipping methods and applicable shipping charges are displayed during checkout.
Where a shipping method is displayed as free during checkout:
Shipping Fee: €0.00
For statutory withdrawals, reimbursement of applicable original delivery charges will be handled in accordance with applicable law.
Additional delivery charges resulting from choosing a delivery method more expensive than the least expensive standard delivery option may not be reimbursable where permitted by law.
Return shipping costs for eligible returns from Germany and Austria are covered by PINK STOAT LIMITED.
For further information about delivery destinations, shipping times and available shipping methods, please refer to our Shipping Policy.
15. Cash on Delivery (COD)
Cash on Delivery is available where displayed as an available payment method during checkout.
For COD orders:
-
Payment is collected according to the instructions applicable to the order
-
Customers may exercise applicable statutory withdrawal rights
-
Eligible returns under our voluntary 30-day return policy are also accepted
-
Return shipping costs for eligible returns from Germany and Austria are covered by PINK STOAT LIMITED
-
Refunds will be arranged through an appropriate method in accordance with applicable legal requirements
For additional payment information, please refer to our Payment Policy.
16. Consumer Rights
Nothing in this Return and Refund Policy excludes, restricts or replaces mandatory statutory rights available to consumers.
For consumers in Germany and Austria, applicable national and European Union consumer protection requirements remain unaffected.
Where any provision of our voluntary return policy conflicts with a mandatory statutory consumer right, the mandatory statutory right will prevail.
17. Contact Us
If you have questions about returns, refunds, cancellations or your right of withdrawal, please contact:
PINK STOAT LIMITED
Company Registration Number: 7367396
Registered Address:
7 The Boardwalk
Auckland Central, Auckland 1010
New Zealand
Email: support@opiuhg.shop
Telephone: +64 21 768 684
Website: https://www.opiuhg.shop/
For order-related inquiries, please include your order number where possible.
Annex: Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract. Use of this form is optional.)
To:
PINK STOAT LIMITED
7 The Boardwalk
Auckland Central, Auckland 1010
New Zealand
Email: support@opiuhg.shop
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Product(s): ______________________________
Order number: ___________________________
Ordered on: ______________________________
Received on: ____________________________
Name of consumer(s): ____________________
Address of consumer(s): __________________