Frequently Asked Questions (FAQ)
Last updated: November 2, 2026
Welcome to the opiuhg.shop Frequently Asked Questions page.
Below you can find answers to common questions about orders, shipping, payment, returns, refunds, customs charges and customer support.
1. Where do you currently ship?
We currently provide shipping to supported addresses in:
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Germany
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Austria
Country of Dispatch: New Zealand
Orders are dispatched from New Zealand to customers in Germany and Austria.
Delivery availability may depend on the delivery address, product and available shipping options shown during checkout.
The available delivery options for your order will be displayed during checkout.
2. How much does shipping cost?
We offer free Standard Shipping to Germany and Austria.
Shipping Method: Standard Shipping
Shipping Fee: €0.00
Delivery Countries: Germany and Austria
There is no minimum order value required for our free Standard Shipping service.
The shipping method and shipping fee shown during checkout for the relevant order and delivery address will apply.
For complete information, please refer to our Shipping Policy.
3. How long does delivery take?
Orders are generally processed within:
1–2 business days
Business days are Monday through Friday, excluding applicable public holidays.
After an order has been processed and dispatched from New Zealand, the estimated Standard Shipping transit time is:
Germany: 5–7 business days
Austria: 5–7 business days
The estimated total delivery time, including order processing and shipping transit, is generally 6–9 business days for both Germany and Austria.
Order Processing: 1–2 business days
Shipping Transit: 5–7 business days
Estimated Total Delivery: 6–9 business days
Delivery times are estimates and may occasionally be affected by international transportation, customs procedures, logistics delays or other circumstances outside our reasonable control.
Where an estimated delivery date or delivery window is displayed during checkout, please also review the information shown for your selected shipping method.
For complete shipping information, please refer to our Shipping Policy.
4. What payment methods do you accept?
Available payment methods are displayed during checkout.
Cash on Delivery (COD) is available where displayed as an available payment method for the relevant order.
Only payment methods actually displayed during checkout are available for that order.
For additional information, please refer to our Payment Policy.
5. How does Cash on Delivery (COD) work?
Where Cash on Delivery (COD) is available and selected during checkout, payment is made in connection with delivery of the order.
Please follow the payment instructions displayed during checkout or provided in connection with delivery.
Any applicable import VAT, customs duties and customs clearance charges are covered by PINK STOAT LIMITED and are not collected from customers as additional import charges.
6. Can I cancel my order?
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
We will attempt to cancel the order before dispatch where reasonably possible.
If the order has already been dispatched, applicable withdrawal and return procedures may apply.
7. Can I return my order?
Consumers in Germany and Austria generally have a statutory 14-day right of withdrawal for eligible distance purchases, subject to applicable statutory exceptions.
In addition to applicable statutory withdrawal rights, we provide an additional 30-day return period for eligible products.
For complete eligibility requirements, procedures and applicable return costs, please refer to our Return and Refund Policy.
8. How do I request a return?
Please contact us at:
Please provide your order number and relevant information concerning your return.
We will provide the applicable return instructions, return address and merchant-paid return shipping arrangement for eligible returns.
Please do not send products to our registered business address unless we specifically instruct you to do so.
Customers exercising their statutory right of withdrawal are not required to provide a reason.
9. Who pays the return shipping costs?
PINK STOAT LIMITED covers return shipping costs for eligible returns from customers in Germany and Austria.
This includes:
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Returns under the statutory 14-day right of withdrawal;
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Eligible returns under our voluntary 30-day return policy;
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Returns requested because the customer has changed their mind;
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Returns of damaged, defective or incorrect products; and
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Returns resulting from an error attributable to us.
Customers in Germany and Austria do not have to pay standard return shipping costs for eligible returns arranged through our return procedure.
To arrange a return, please contact us at:
We will provide the applicable return instructions, return address and merchant-paid return shipping arrangement.
For complete information, please refer to our Return and Refund Policy.
10. What should I do if my product arrives damaged, defective or incorrect?
Please contact us as soon as reasonably possible at:
Please provide:
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Your order number;
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A description of the issue; and
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Photographs or other relevant information where reasonably helpful.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer protection requirements.
Depending on the circumstances, remedies may include repair, replacement, refund or other remedies available under applicable law.
Failure to provide photographs does not automatically exclude statutory consumer rights.
11. How will I receive my refund?
Where a refund is due, it will be processed using an appropriate refund method.
For orders paid using Cash on Delivery (COD), we may contact you to obtain the information reasonably necessary to process the refund through an available method, such as a bank transfer where available and agreed.
For eligible statutory withdrawals, reimbursement will be made without undue delay and no later than 14 days after we receive your withdrawal declaration, subject to any lawful right to withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
Customers will not be charged additional fees for statutory reimbursements.
For complete information, please refer to our Return and Refund Policy.
12. Can I track my order?
Where tracking is available for an order, tracking information may be provided after the order has been dispatched.
Tracking information may require some time to become active after the shipping provider receives the parcel.
If you have questions about your delivery, please contact us at:
Please include your order number.
13. What should I do if I entered the wrong delivery address?
Please contact us as soon as possible at:
If your order has not yet been dispatched, we will attempt to correct the delivery information where reasonably possible.
If the parcel has already been dispatched, changing the delivery address may no longer be possible.
Please ensure that your delivery information is complete and accurate when placing an order.
14. Who operates opiuhg.shop?
The online store opiuhg.shop is operated by:
PINK STOAT LIMITED
Company Registration Number: 7367396
Registered Address:
7 The Boardwalk
Auckland Central, Auckland 1010
New Zealand
Email: support@opiuhg.shop
Telephone: +64 21 768 684
Website: https://www.opiuhg.shop/
15. How can I contact customer service?
For questions about products, orders, shipping, payments, returns or refunds, please contact:
Email: support@opiuhg.shop
Telephone: +64 21 768 684
For an existing order, please include your order number so that we can identify the relevant order and assist you efficiently.
16. Do I need to pay customs duties or import taxes?
No. Customers in Germany and Austria are not required to pay additional import VAT, customs duties or customs clearance fees upon delivery.
Orders are dispatched from New Zealand to Germany and Austria.
As these shipments originate outside the European Union, import VAT, customs duties and customs clearance procedures may apply.
PINK STOAT LIMITED covers all applicable import VAT, customs duties and customs clearance charges associated with these shipments.
These charges are paid by the merchant and are not charged separately to the customer.
Additional import charges payable by the customer: €0.00.
If a shipping provider or customs authority requests an unexpected import-related payment, please contact us at:
We will review the matter and assist in resolving the issue.
For complete information about international shipping and import-related charges, please refer to our Shipping Policy.